FAQ
FAQs
Don’t see your question here? Send me an email and I would be happy to help you out.
Can I pick up my order if I am local to Calgary?
Yes, you can! You are welcome to pick up your order from my home in NE Calgary. Please use the code LOCALPICKUP at checkout, and you won't be charged shipping on your purchase. I'll be in touch with my address and to arrange a time and date for pick up.
If you have a discount code that you would like to use as well, please email me, as my shop can only take one code at a time.
Do you offer free shipping?
Yes! You can receive free shipping on orders of $175 or more - just use the code FREESHIPPING at checkout. Please note that offer cannot be used in conjunction with any other discount codes.
On orders below $175, there is a flat rate shipping fee of $12 within Canada, and $25 for international orders.
Where do you ship to?
Shipping for jewellery and crystals is available within Canada, Australia and New Zealand.
For the time being, I am pausing all product shipments to the United States. If you are located in the USA, you can still purchase Online Reiki Trainings, Reiki Mentorship Sessions, Distance Reiki Sessions, and Virtual Feng Shui Consultations.
How long will it take for my order to arrive?
Your order will be prepared for shipping in 1-4 business days from the date of purchase.
Shipping within Calgary takes 1-2 business days. For shipping within Canada, your package will arrive in 2-8 business days. International orders will arrive in 10-27 business days.
All packages are shipped with a tracking number.
Please note that international orders may be subject to customs fees. It is the responsibility of the customer to pay for any additional customs or duties fees associated with their order.
How do I know which piece of jewellery or which crystal to choose?
Typically, the one that draws you in first is the one that will do the best work for you. If you are going through something specific that you would like some crystal assistance with, please email me and I will gladly offer you further guidance.
How do I care for my jewellery?
You can find some tips on how to physically and energetically care for your Earth Elements jewellery here.
Where do your crystals and mala beads come from?
The crystals, beads, and Italian sterling silver chains are sourced from local shops here in Calgary, and across Canada. Every piece is handmade with love at my home in Calgary.
Do you do custom orders?
I'm happy to offer custom work. Please email me to start the conversation about your custom order and to get a quote.
Do you make men's pieces?
Yes! Please email me to inquire about custom men's pieces.
What is your return and repair policy?
If you are not satisfied with your purchase, please get in touch and I will do my best to help resolve your situation. Exchanges are accepted on jewellery (with the exception of custom orders) within 30 days of your purchase. Please note that in order to qualify for an exchange, jewellery must be returned with its original packaging. Shipping will be at the buyer's expense.
Crystals are not available for returns or exchanges. Natural inclusions are part of a crystal's beauty and will not be considered as a reason for a replacement.
If you need a repair done on your jewellery, please reach out anytime. If your mala breaks, it traditionally means that a cycle is complete, and is considered a positive sign. Mala necklaces and bracelets can be restrung, if you desire. Often times people do feel a calling to select a new set of mala beads to align with new intentions when their mala breaks. Please reach out if you would like your mala beads or bracelets restrung. A fee will apply for all repairs / restringing.
What is your refund policy for courses and sessions?
Courses and sessions are not available for refunds. A lot of love and energy goes into these offerings and it is often very sacred information that is being shared with you. I always ask that you please respect the information you are receiving and honor the exchange of energy that has taken place.
What method of payment do you accept?
I use Paypal as my method of payment. E-transfer is also an option if you are located within Canada.
Do you do bridal party orders?
I do! I love working with brides and helping them choose pieces for the special people that will be a part of their wedding day. I have also crafted custom pieces for brides themselves. Please email me to get the conversation started on your bridal order.
What currency is your pricing in?
All prices are in Canadian (CAD) dollars.
Do you offer e-gift cards?
Yes! Please email me to purchase an e-gift card. E-gift cards can be used towards all jewellery, crystals, healing sessions, and online courses, and have no expiry date.
Please note that e-gift cards are only available for purchase and redemption within Canada, the US, the UK, Australia and New Zealand.
If your recipient is located in Canada, Australia or New Zealand, they are welcome to use their e-gift card towards anything in the shop. If your recipient is located in the US or the UK, e-gift cards can only be used towards healing sessions and courses for the time being.
E-gift cards are non-transferable and non-refundable.
Is Earth Elements LGBTQIA2S+ friendly?
Of course! I wholeheartedly believe that everyone deserves healing, love, and to live the life of their dreams. No matter who you are, or how you identify, I'm here to support you on your journey.
What is your privacy policy?
Privacy Policy
Last updated: January 20, 2026
1. Our Commitment to Your Privacy
At Earth Elements, your trust is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, purchase our jewellery, or book our services, including Reiki and Feng Shui.
We are committed to handling your information with care, respect, and integrity.
2. Information We Collect
We collect only the information necessary to provide our products and services.
a) Information You Choose to Share
When you make a purchase, book a service, or contact us, you may provide:
- Your name
- Email address
- Billing and shipping address
- Phone number (if provided)
- Information shared in connection with bookings, trainings, or consultations
Payments are processed securely through Big Cartel’s approved payment providers. We do not have access to or store your full payment details.
b) Automatically Collected Information
Our website does not use cookies or tracking technologies. However, basic technical information (such as IP address or browser type) may be temporarily logged by our hosting or payment providers for security and operational purposes.
3. How We Use Your Information
Your information is used thoughtfully and responsibly to:
- Fulfill orders
- Provide Reiki, Feng Shui, and related services or trainings
- Communicate with you about purchases, bookings, or inquiries
- Provide customer support
- Send occasional updates or newsletters (only if you have opted in)
- Meet legal, accounting, or regulatory obligations
We do not use your information in ways that feel intrusive or inconsistent with our values.
4. Payments and Third-Party Services
Our shop is hosted on Big Cartel, and payments are handled by trusted third-party payment processors such as PayPal, or similar services available at checkout.
These providers are responsible for protecting your payment information and operate under their own privacy policies.
5. Sharing Your Information
We do not sell, rent, or trade your personal information.
Your information may be shared only when necessary with:
- Payment processors and service providers involved in fulfilling your order or booking
- Email, scheduling, or administrative platforms (if applicable)
- Authorities or regulators if required by law
All third parties are expected to handle your information with appropriate care and confidentiality.
6. International Customers
We offer products and services to customers in Canada, the United States, the United Kingdom, Australia, and New Zealand. Your information may be processed or stored outside your country of residence. When this occurs, we take reasonable steps to ensure your information is protected in accordance with applicable privacy laws.
7. Your Choices and Rights
Depending on your location, you may have the right to:
- Request access to the personal information we hold about you
- Ask for corrections to inaccurate information
- Request deletion of your personal data, where appropriate
- Withdraw consent from marketing communications at any time
We are happy to respond to these requests in a timely and respectful manner.
8. Children’s Privacy
Some of our services or trainings may be offered to or involve children. In such cases, we collect personal information relating to a child only with the knowledge and consent of a parent or legal guardian.
We do not knowingly collect personal information directly from children without appropriate parental or guardian consent. Any information shared is used solely for the purpose of providing the requested service or training and is handled with care and confidentiality.
If you believe that a child’s personal information has been provided to us without proper consent, please contact us and we will promptly address the matter.
9. Keeping Your Information Safe
We take reasonable administrative, technical, and organizational measures to protect your personal information. We make every effort to safeguard your data using trusted platforms and responsible practices.
10. Updates to This Policy
This Privacy Policy may be updated from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised “Last updated” date.
11. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please feel free to contact us anytime.
Earth Elements INC
Based in: Canada
